Operations Manager

Key Responsibilities:

1. Client Relationship Management

• Serve as the primary operational point of contact for assigned clients.
• Build and maintain trusted client relationships through regular engagement, clear communication, and proactive issue resolution.
• Understand client priorities, constraints, and success measures, and translate these into actionable internal requirements.
• Anticipate client needs and identify potential risks, concerns, or opportunities for service improvement.
• Manage client escalations end-to-end, including issue assessment, root cause analysis, action planning, stakeholder alignment, and closure communication.
• Promote client confidence by ensuring timely responses, consistent follow-through, and operational transparency.

2. Client Governance and Engagement

• Establish, manage, and continuously improve client governance routines and e...