Operations Manager – Identity & Access Management (IAM)

Job Title: Operations Manager – Identity & Access Management (IAM)

Experience: 13+

Location: Pune

Job Summary:

Experienced Operations Manager – IAM responsible for end-to-end delivery, operations, and

governance of IAM services across enterprise and cloud environments. The role focuses on

service delivery, stakeholder management, SLA adherence, and driving IAM transformation

initiatives, while ensuring secure and scalable access management.

Key Responsibilities:

Operations Manager:

Led end-to-end P0/P1 incident management as Incident Commander, driving war rooms/bridge

calls and reducing MTTR through rapid decision-making and cross-team coordination

Owned SLA compliance (response & resolution), proactively identifying risks and driving

improvements in MTTR, MTTD, and overall service reliability

Directed major incident bridge calls, ensuring ...