Operations Manager, Directed Content

About the Role

Reporting to the Senior Manager, Generated Content, Operations Managers oversee our Directed Content research pods. They are accountable for the overall performance of the pods, motivating, managing, and supporting a diverse team of bilingual analysts in delivering high‑quality, relevant content against our coverage and volume goals. Operations Managers cultivate talent through coaching, goal setting, and actionable feedback, optimize processes by identifying workflow bottlenecks, and work hand‑in‑hand with Project Managers and Sector Leads to deliver timely, relevant content.

What You’ll Do

• Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
• Set and track performance KPIs for your team that balance output quality, relevance, and volume
• Guide the professional development of Analysts under your supervision
• Ensure overall library quality and relevance by partn...