Operations Manager — Contact Center & Quality Excellence

Teleperformance in Cape Town is hiring a Mid/Senior Manager to oversee the quality and effectiveness of service delivery within the contact centre. This role entails monitoring KPIs, managing a team, and continuous improvement of processes. Ideal candidates should have at least 5 years of experience in business process offshoring and 3 years in contact centre management. Strong Excel skills and a Bachelor's degree are essential. The position promises a dynamic work environment and a focus on employee development.
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