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Perform routine operational tasks in administration and support of security solutions and supporting infrastructure located at customer sites, in accordance with the established policies, procedures and processes Work with other team members to meet or exceed operational SLA, especially on patching and incident management Develop and continually update procedures, processes and documentation for operations in accordance with customer requirements and best practices. Prepare operational reports (periodic and ad-hoc) accurately and timely. Comply with all service management requirements Execute Service Requests submitted by the customer within the agreed timeline Track operational metrics Implement mitigations to identified risks Remediate security findings from security assessments Respond to system alerts and incident reported by customer after office hours
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