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Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd partiesas needed to fulfil support needs.
Responsible for handling Level 3 service requests and operational activities.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
Coordination...
About the Role
The opportunity
Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation management, Vendor management and service roadmaps and standards.
Your key responsibilities
Provide support on daily customer initiated and controlled operations of the services in Telephony , SBC, EFAX, Genesys & TEC.
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