Operations Coordinator

We're hiring an Ecommerce Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You'll spend roughly 60–70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30–40% in the customer service queue, surfacing patterns back into operational fixes.

We're not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there.

• Ownership. When something's broken (a 5% inventory variance, a recurring CS ticket, a stuck container), you don't just patch it. You find the root cause and fix it so it doesn't happen again.
• Curiosity. You want to know why yourself. Why is the variance different every week? Why does this ticket keep coming back? You go look instead of wai...