← Back to opportunities

Operations Business Analyst

GHX • Hyderabad, India

📍 Location
Hyderabad
⏰ Job Type
Full-time
📅 Posted
June 20, 2026

About the Role

General Summary:

The Operations Business Analyst partners with GHX Customers, Customer Support Representatives, Problem Managers, Product and Development teams, and other internal stakeholders to gain a thorough understanding of the issues faced by GHX customers who engage Support for assistance. This role requires gathering product feedback, prioritizing work and ensuring alignment. The successful candidate will perform detailed analysis of support case data, transaction failures, and C-sat results to identify continuous improvement efforts within GHX support processes, product defect/enhancement, customer education/training, Customer implementation/integration and Customer Self-Serve options.

Job Description

Principal Duties and Responsibilities:

  • Works independently to continually manage and evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions, policies, and procedure...

    • Ready to Join Through a Referral?

    Apply now and get connected directly with the hiring team

    Apply for this Position