Operations Assistant Manager – Quality & KPI Lead

Teleperformance is seeking an Operations Assistant Manager in Cape Town, South Africa. The successful candidate will oversee the quality standards and be responsible for monitoring and improving the effectiveness of operational reports and service level agreements. Candidates should have 2-3 years of experience in operations management within the BFSI sector, excellent communication skills, and a solid understanding of quality influence on business objectives. Strong team management and problem-solving abilities are essential.
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