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About the Role
Work Setup: Onsite (McKinley, Taguig)
Job Summary:
The Operations Assistant Manager plays a pivotal role in leading supervisors to achieve SLA targets, uphold quality standards, and boost team performance, serving as the vital link between frontline action and senior leadership to drive smooth, scalable operations.
Key Responsibilities:
- Lead and inspire Operations Supervisors across Tier 1-3 CE functions to drive excellence.
- Consistently achieve SLA, CSAT, quality, and productivity goals, setting the standard for success.
- Take charge of escalations involving complex technical, billing, policy, and compliance challenges.
- Partner closely with QA, Training, Workforce, and Product teams to enhance performance and ensure readiness.
- Analyze operational trends, identify risks, spearhead improvements, and keep leadership informed.
- Champion ramp plannin...
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