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About the Role
- Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
- Assist with onboarding new drivers and riders.
- Maintain accurate and up-to-date records of driver and rider information.
- Input and update data into relevant systems, such as CRM and operational databases.
- Ensure data accuracy and consistency.
- Generate reports and analyze data to identify trends and insights.
- Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
- Escalate complex issues to the appropriate team members.
- Provide support to riders and drivers through various channels, including phone, email, and chat.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Identify opportunities to improve operational processes and workflows.
- Contribute to the development and implem...
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