Operation Officer

Overview

We are seeking a proactive and detail-focused Operations Executive – Night Shift to support USA-based client operations from our BPO back-office. This role is essential in ensuring seamless operational continuity during U.S. non-business hours. The ideal candidate will demonstrate strong English communication skills, hands-on experience in remote operations coordination, vendor management, and real-time issue resolution within a fast-paced outsourcing environment.

Night Shift Operations Support

• Monitor and oversee operational activities for U.S.-based client locations during night shift hours.
• Ensure uninterrupted service delivery and respond promptly to operational issues or escalations.
• Coordinate with third-party vendors and service providers for maintenance and operational support.
• Ensure vendor performance aligns with defined SLAs , quality benchmarks, and turnaround times.
• Serve as the primary...