Onsite Support Engineer

Role Overview
An opportunity exists for an experienced Onsite Support Engineer to join a growing Service Team supporting a range of external clients across the ACT region.

This role sits at the L2–L3 level, focused on delivering hands-on, face-to-face technical support, owning escalations, and resolving complex site-based issues across infrastructure, networking, and cloud environments.

You’ll play a key role in maintaining service quality, driving SLA outcomes, and acting as a trusted technical point of contact for clients.

This is a hands-on position combining onsite client support with broader service operations and escalation responsibilities when not in the field.
What you’ll be doing

• Provide onsite L2–L3 technical support across infrastructure, network, and application environments
• Act as a key escalation point for complex client site issues, taking ownership through to resolution
• Perform advan...