About the Role
Job Title: Online Reputation Management (ORM) Lead/Manager
Location: Mumbai
Experience: 6 + years
Key Responsibilities (ORM + Voice of Customer Insights)
● Monitor and track Dealing’s brand mentions across social media, Google Reviews, app
stores, forums, communities, and news platforms
● Respond to customer comments, DMs, complaints, and queries in a calm, professional,
and brand-aligned tone
● Manage negative sentiment, misinformation, and rumor control through structured
escalation and accurate communication
● Coordinate with Customer Support, Product, Compliance, Risk, and Marketing teams to
ensure quick resolution and closure of issues
● Build and maintain response templates for common customer topics (account, KYC,
deposits, withdrawals, pricing, features, market access)
● Extract customer insights from comments, reviews, DMs, tickets...
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