Online Customer Support Specialist

Position Summary

We are seeking a proactive, detail-oriented, and customer-focused Online Customer Support Specialist to join our growing digital team. Based in Manila, this role is the first point of contact for Nick Scali's online customers — managing enquiries, processing order-related requests, resolving concerns, and representing the brand with professionalism and care across every digital touchpoint. This role requires someone who can follow established processes with precision, communicate clearly in writing, and take genuine ownership of customer outcomes — from first contact through to resolution.

Key Responsibilities

Customer Communication

• Manage and respond to inbound customer enquiries across all digital channels including email, live chat, Facebook, Instagram, and other online platforms
• Monitor and respond to customer comments, direct messages, and public reviews across Google Reviews, Product Review, Trustpilot, ...