About the Role
Partner Onboarding & Activation
● Oversee end-to-end onboarding processes for rider-partners and driver-partners.
● Ensure timely verification of documents, background checks, and compliance requirements.
● Improve onboarding speed, activation rates, and partner experience.
● Coordinate onboarding schedules, orientations, and training sessions.
Team Management
● Lead, coach, and develop a team of onboarding associates.
● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.
● Conduct regular performance reviews and provide coaching and feedback.
Process Improvement
● Identify bottlenecks in onboarding workflows and implement improvements.
● Collaborate with Operations, Compliance, Product, and ...
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