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Deliver a consistently high level of service and ensure strong customer satisfaction across all user interactions
Escalate unresolved issues or any risks to service level agreements in a timely and appropriate manner
Maintain Canon’s device fleet to ensure optimal performance and reliability
Manage the distribution and replenishment of consumables for all supported devices
Maximise device uptime and overall fleet availability through proactive monitoring and support
Ensure all...
About the Role
About the Role
The Onsite Services Coordinator plays a key role in delivering high‑quality, timely support for the day‑to‑day operation of Canon’s Managed Document Services (MDS). This position ensures smooth onsite service delivery, proactive issue management, and a consistently positive client experience. It is a 100% onsite role, reporting directly to the Team Leader – Client Services.
Scope of the Role
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