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About the Role
Job Description:
The On-Site Service Engineer (OSE) provides hands-on, customer-facing support for enterprise data center and server environments, including next-generation AI platforms. This role focuses on maintaining system uptime, resolving complex hardware issues, and delivering high-quality on-site service. Prior AI experience is not required; strong data center and server fundamentals are essential.
Key Responsibilities:
On-Site Support & Maintenance:
Troubleshooting & Incident Resolution:
...
The On-Site Service Engineer (OSE) provides hands-on, customer-facing support for enterprise data center and server environments, including next-generation AI platforms. This role focuses on maintaining system uptime, resolving complex hardware issues, and delivering high-quality on-site service. Prior AI experience is not required; strong data center and server fundamentals are essential.
Key Responsibilities:
On-Site Support & Maintenance:
- Provide on-site support for enterprise server and data center systems to ensure rapid issue resolution and minimal downtime.
- Perform hardware maintenance, including server builds, component swaps, replacements, and firmware updates.
- Execute both reactive and preventive maintenance activities following established procedures.
Troubleshooting & Incident Resolution:
...
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