About the Role
Our client, a well known Canadian owned and respected apparel manufacturing company is actively seeking an in office Customer Service Representative. Established in 1954, the company has evolved from a domestic outerwear manufacturer to a prominent importer of various apparel products, including outerwear, workwear, t-shirts, hoodies, polos, tracksuits, and accessories. This role requires on-site attendance to collaborate effectively with team members, management and executives.
Job Description & Qualifications:
Provide phone and email support to customers and sales reps regarding orders, inventory, and product details.
Key Responsibilities:
Handle incoming orders (online, email, etc.)
Recommend alternative or promotional products to increase sales
Process orders, quotes, and returns accurately
Share real-time stock and availability information
Follow up with customers post-sale to ensure satisfaction
Respond to requests for product info, samples, ...
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