About the Role
Role Summary
We are hiring an L3 NOC Service Lead to oversee a 24x7x365 Network Operations Centre supporting a large
enterprise infrastructure estate. The lead owns shift quality, major-incident command, escalation discipline, and
the technical mentoring of a multi-engineer NOC team.
Key Responsibilities
- Lead a multi-engineer NOC team across 24x7 rotating shifts; own shift handover quality.
- Act as Major Incident Commander for P1/P2 events; coordinate bridge calls and stakeholder
communications.
- Drive proactive monitoring, alert tuning, and noise reduction across the monitoring stack.
- Own the NOC run-book library and ensure current accuracy of escalation matrices.
- Conduct post-incident reviews (PIRs) and drive corrective actions to closure.
- Mentor L2 NOC engineers; conduct shift skill assessments and certification roadmaps.
- Liaise with Network, Cloud, Da...
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