NOC Head

Jobskey Consultancy is hiring a NOC Lead / NOC Head for a growing ISP. This is a senior role responsible for managing network operations, leading incident response, and ensuring high network availability and performance.

Role Overview

The NOC Lead will act as the central point of control for network operations, handling critical incidents, managing the NOC team, and ensuring SLA compliance across the network infrastructure.

Key Responsibilities

• Incident & Outage Management
• Lead critical incident handling as the primary escalation point for P1 issues
• Drive root cause analysis (RCA) and implement preventive measures
• Coordinate with vendors and upstream providers for issue resolution

Team Leadership & Operations

• Manage 24/7 NOC operations including shift planning and handovers
• Mentor and train engineers on protocols like B...