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About the Role
Taguig, Philippines | Posted on 12/11/2025
The Network Support Engineer – L1 will be responsible for providing first-level support for network and voice infrastructure. The role includes monitoring, basic configuration, troubleshooting, and hands & feet support for network and telecom devices under the guidance of remote senior engineers. The candidate must possess a foundational understanding of networking technologies, ITIL processes, and documentation practices.
Key Responsibilities
1. Network Monitoring & Alert Management
- Monitor network and telecom infrastructure using the deployed Network Management System (NMS).
- Log, track, and elevate alerts as per defined SLAs.
- Perform basic diagnosis to identify potential service-impacting issues.
2. First-Level Network Support
- Provide L1 support for network devices including Routers, Switches, Firewalls, Wireless Controllers & Access Points, a...
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