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About the Role
Immediate hiring for TAC L1 Network Engineers @Movate - Chennai, Ambit IT Park
Interested candidates inbox your resumes to
Designation: Engineer – Networking
Role: L1 Engineer
Exp - Min 2 years(Mandate)
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Any Degree Mandatory
Excellent Communication Skills
Notice - Immediate/ 15 days
Job Responsibility:
- Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
- Document all communication with customers in the CRM
- Interface with international customers (via Phone Support)
- Timely handoff (escalation) of cases that require technical or political to L2 TAC
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