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Perform diagnostics and proactive analysis for network faults Conduct root cause analysis for network alarms Support daily operations through Change & Fault management aligned with ITIL standards Ensure SLA adherence and manage incidents throughout their lifecycle Escalate issues to L2 engineer...
About the Role
Who we are
About this Role
We are seeking a technically skilled Network Consultant to join our Global Service Desk team within Group Operations. This customer-facing role involves providing Level 2 support to premium service customers with complex networking solutions and SLA requirements. The individual will work in a 24/7 shift-based environment, handling diagnostics, fault analysis, and escalation management. The role is based in Pune or Bangalore and requires strong communication skills, multi-tasking ability, and a methodical approach to troubleshooting.
What you’ll do
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