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About the Role
Role: Customer Success Associate
Experience Level: 1-2 years
Location: HSR Layout, Bangalore (Work from Office)
Working hours: 10 a.m.–7 p.m.
Working Days: 6 days working (Rotational Week off, Weekend will be working)
Responsibilities:
● Respond to customer inquiries across multiple channels: Phone and email.
● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns.
● Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manne...
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