MSP IT Helpdesk Engineer II: Escalations & Systems Expert

Ocean Tide Partners • , metro manila, philippines, Philippines

📍 Location

, metro manila, philippines

⏰ Job Type

Full-time

📅 Posted

May 27, 2026

About the Role

                A Managed IT Services Provider is seeking a Level 2 IT Helpdesk Engineer in the Philippines to address escalated technical issues. The candidate will provide mentorship to junior engineers and solve complex problems involving Microsoft 365, networking, and server management. The ideal candidate should have at least 3 years of experience in IT support, possess strong analytical skills, and be able to communicate effectively in English. This role involves working US business hours and offers opportunities for professional development.
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