About the Role
Responsibilities:
CRM Support and Maintenance:
- Provide expert-level support for Microsoft Dynamics CRM, troubleshooting and resolving issues reported by end-users.
- Monitor system performance, conduct regular system health checks, and implement necessary maintenance activities.
- Ensure timely resolution of tickets and maintain service level agreements (SLAs).
Customization and Configuration:
- Analyze client requirements and customize the Dynamics CRM solution to meet their specific business processes.
- Develop and implement workflows, custom entities, forms, and dashboards as per client specifications.
- Perform data migrations and integrations with other systems as needed.
User Training and Documentation:
- Conduct training sessions for end-users to enhance their understanding of Dynamics CRM functionalities and best practices.
- Create and maintain detailed documentat...
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