Mobility Specialist (Fixed Term)

About The Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practices. The team designs, builds and supports end-to-end solutions to enable customers to modernise managed solutions and support them along the way.

What You’ll Do

• Be available to travel to Datacom, customer sites and conferences.
• Use tools and processes to deliver services in accordance with SLAs.
• Operational support of customer systems including proactive monitoring, incident resolution, and changes.
• Identify inefficient procedures or processes and suggest improvements.
• Produce accurate, concise, and timely reports.
• Provide on-the-job training, guidance, and assistance to less experienced staff.
• Create efficiencies to enhance support of customer environments.
• Take responsibility for technical aspects of solutions such as bid responses, product briefi...