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About the Role
On-site - Quezon City 1-3 Yrs Exp Diploma Full-time
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Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
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Job Summary
The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call center operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports and ensures accurate data management, performance tracking, and process optimization.
Key Responsibilities
- Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.)
- Generate real‑time and historical data reports to support operations, quality, and workforce management teams
- Work closely with operations...
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