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About the Role
This is a remote position.
Artificial Intelligence (AI) Developer – Dynamics Contact Center Solutions
Fully Remote - US Shifts
Description of Duties
- Design and implement AI solutions for back-office contact centers using the Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human-centred customer support.
- Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
- Collaborate with cus...
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