Microsoft Copilot Operations & Support Analyst

About the Role

The Microsoft Copilot Operations Analyst at McKesson is responsible for the day‑to‑day support, operations, and continuous management of enterprise Copilot capabilities. This role focuses on ensuring a reliable and high‑quality user experience for Microsoft 365 Copilot, Copilot agents, and related AI‑powered tools by managing user support, resolving issues, monitoring system performance, and maintaining operational processes. The analyst will also contribute to enablement, feature testing, and governance efforts, supporting the broader rollout and evolution of Copilot across the enterprise.

Key Responsibilities

Support & Day‑to‑Day Operations (Primary Focus)

• Provide L1/L2 support for Copilot‑related issues, including troubleshooting prompt errors, access issues, incorrect outputs, and integration challenges.
• Manage Copilot support channels, shared mailboxes, and ticket queues, ensuring timely triage, response, and res...