Michaels Customer Experience Manager Windsor

Transform customer interactions at Michaels as a Customer Experience Manager in Windsor North, ON, while leading a dedicated team and ensuring compliance with company practices.
You will play a key role alongside the Store Manager to implement SOPs and execute programs that enhance customer satisfaction. Your leadership will guide both sales floor and cashier teams to achieve high performance levels and operational excellence.
Key Responsibilities:
• Support Store Manager in policy compliance and store results
• Manage front end team and individual KPIs
• Lead planning and execution of store events and promotions
• Oversee shrink and safety initiatives effectively
• Assist in new team member training and performance coaching
Requirements:
• Retail management experience is preferred
• Skills in standing, moving, and manual handling
• Capable of lifting and accessing heights safely
• Flexible availability for various shifts
• Experience managing hea...