Mgr Digital Technical Support, Japan

求人内容

職務内容(概要)

The Manager, Digital Technical Support Japan is accountable for the reliable operation and continued strengthening of Intuitive Japan’s Digital Technical Support function, ensuring predictable, responsive, and trusted digital support for customers and internal partners. The role leads Tier 1 Digital Support Associates and Tier 2 Digital Technical Support Engineers, owning day‑to‑day service quality, issue resolution, staffing, and performance management across the digital support issue lifecycle. Hands‑on and operational by design, the primary responsibility is to run the operation well, build team capability and sound technical judgment in a customer-facing environment, and maintain a stable, supportable digital environment for customer use, with continuous improvement and process enhancements expected over time but operational stability and service readiness taking priority. The manager works closely with Product, Engineering, Field S...