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Maintain equipment readiness within established parameters governing regulatory compliance expectations so that all reasonable customer requests pertaining to the conduct of testing are met in a timely and effective manner Assist in the interpretation of calibration records requested by customers during on-site audits Participate in department and/or company-wide projects designed to improve the nature of customer service Play the lead role in the resolution of Out-of-Tolerance events Assist Management in addressing and resolving Corrective or Preventive actions as they relate to equipment Ensure that testing staff working in the laboratory receive the help and cooperation they need on equipment used to successfully complete their studies Prepare protocols related to the validation and requalification of equipment and ensure all schedules are being maintained Prepare impact assessment repor...
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