Messaging Services Advisor

Req ID: 364139 

We are currently seeking a Messaging Services Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies- Microsoft Teams and Exchange Online

• A customer-centric approach with a focus on delivering high-quality support.

• Strong verbal and written communication skills, with the ability to explain technical concepts to end users

• Understanding their requirements and creating a positive client experience throug...