About the Role
What You Will Do:
We are offering the position as a work‑from‑home Member Support Associate. Working in a call‑center environment, the Member Support Associate is multi‑skilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues. This role involves navigating through numerous systems to facilitate the resolution of Member requests. All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI's.
You will need a hard‑wired, high‑speed internet connection to work from home and a dedicated, distraction‑free workspace or office. We provide the required technical equipment.
Shifts range from Monday to Saturday 8:00 a.m. to 8:00 p.m. and Sunday from 9:00 a.m. to 6:00 p.m. Scheduling is based on seniority, with a shift‑bid system that includes scheduling associates to work one in every three weekends.
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