Member Experience Specialist (Future Opportunities) (Toronto)

Member Experience Specialist

Our Member Experience Team is looking for a service‑centric individual to assist and support members, employers, and retirees with inquiries and administration of their pension benefits.

Responsibilities

• Serve as first point of contact for members via phone, digital communication, and transactional processing.
• Respond to inquiries regarding all aspects of the OMERS Pension Plan(s).
• Handle digital communications and initiate transactions for pension administration processes related to current key initiatives such as buy‑backs, transfers, and other growth business processes.
• Process transactions using pension administration systems and other related OMERS technology.
• Perform follow‑ups for missing or incomplete information.
• Analyze data to identify issues and work with appropriate teams to problem‑solve.
• Maintain productivity standards, service levels, and a high degree ...