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May serve as team or site leader, providing direction to other technicians. May have specialized and specific skillsets to support niche client environments. May assist with resource / task scheduling and resource management. Ensures best in class client experience across Field Engineering operations. Troubleshoots and resolves client escalations from team members. Supports roll-out of new, enhanced or upgraded products. Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues. Assists in providing technical training and improvement programs. Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction. Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.<...
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