Manufacturing Customer Support Manager - Electronics

About our client

International electronics company based in Batangas.

Key Responsibilities and Duties

1. Operations & Business Management

• Manage overall Business Management operations to ensure client contractual obligations, KPIs, and service level agreements (SLAs) are consistently met.
• Achieve planned customer orders by aligning client demand with actual plant manufacturing schedules and output.
• Understand customer directions , long-term strategies, market trends, and competitor movements to proactively safeguard and grow IPI business interests.

2. Customer Relationship & VOC Management

• Build and maintain close relationships with multinational stakeholders, purchasing managers, and client-side planners.
• Ensure timely and effective Voice of the Customer (VOC) communication , ensuring customer feedback, concerns, and shifts in strategy a...