Mandarin Speaking Customer Support Representative (on-site)

Are you enthusiastic about launching a rewarding career within the rapidly expanding digital travel and lifestyle market? We are looking for motivated, highly expressive Mandarin-Speaking Customer Success Specialists to join our diverse corporate team based in the center of Kuala Lumpur, Malaysia.

In this role, you will serve as a vital pillar for our leading Digital Booking & Reservation Platform. You will represent global travelers and high-value merchants throughout prominent Mandarin-speaking regions—streamlining booking operations, troubleshooting software issues, and maintaining an elite standard of customer care.

Core Responsibilities

As a Customer Success professional, your day-to-day tasks will center on:

• Omnichannel Interaction: Engage efficiently with application users and commercial partners via incoming phone calls, live text chat, and email, conducting all communication smoothly in Mandarin.
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