Mandarin Speaking Customer Support Executive – Payment Support

Job Title: Customer Support Executive – Payment Support (Mandarin Speaker)

We are currently looking for a dedicated and customer-focused Customer Support Executive to join our Payment Support Team based on-site in Kuala Lumpur . This role is ideal for candidates with prior customer service experience and a background in KYC, financial services, or banking operations.

Key Responsibilities:

• Provide professional customer support related to payment inquiries via phone, email, and chat
• Assist customers with transaction issues, payment status, account verification, and service requests
• Handle escalations and resolve customer concerns in a timely manner
• Support KYC verification processes and ensure compliance with internal procedures
• Maintain accurate records of customer interactions and case updates
• Coordinate with internal teams such as Risk, Compliance, and Operations when...