Mandarin Reservations CSR - Multi-Channel Support (Penang)

Job Title: Customer Service Support (Mandarin/Cantonese)- Social media

Company: Teleperformance

Location: Penang

Language Requirement: Mandarin (Native)

Salary: Up to RM 4,500 (including language allowance)

Start Date: October & November

Shift: Rotational 24/7 (5 days on, 2 days off)

Experience/Industry Preference: Hotel Management, Education, Banking

Job Summary: Provide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Assist clients with reservations, bookings, and related queries.
• Maintain accurate records of interactions and transactions.
• Ensure compliance with company policies and service standards.
• Escalate and resolve issues as needed to ...