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About the Role
Position: Manager / Sr Manager – Transactional Quality
Location: Gurgaon
Employment type: Permanent
Job type: Full time
Designation : Manager/ Sr. Manager Quality – Transactional Quality ( Travel Process)
Job objective
Manager/Sr. Manager Quality will be responsible for Transaction and Strategic Quality. Improving process Quality by evaluating effectiveness and methodologies being used, C-SAT, NPS, effective client and stakeholder management.
Job Responsibilities
- Manage multiple clients across different time zones
- Reviews performance as per internal and client governance structure, sets up internal governance where required and missing to deliver on business goals
- Be an enabler - Coordinate with other functions to deliver on Quality related m...
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