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About the Role
- Have sound understanding of all major social media platforms (Facebook, Instagram, Twitter, Linkedin, YouTube, Tripadvisor)
- Excellent written & verbal communication & negotiation. Content writing ability will be preferred.
- Understand and address consumer queries effectively and actively on social media platforms. Pacify the customers/social audience/influencers by giving proper resolutions in line with policies and empowerment.
- Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
- Actively draft and publish communication for pro-active social care for customers.
- Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
- Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
- Tag/Categorize the cases as per the respect...
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