Manager production donkerhoek

We are seeking a dedicated and detail-oriented Aftersales and Repairs Manager to join our team in Pretoria East. The ideal candidate will have experience in the Trailer Industry.

Duties & Responsibilities: Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty. Liaising with customers in case of warranty issues. Offering customers a pre-assessment visit to confirm challenging problems. Following up on parts orders and promptly informing customers of any delays. Creating Repair Quotations and orders. Arranging booking reminders. Maintaining accurate customer information. Monitoring outstanding parts ordered and unpaid invoices. Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workplace. Coordinate Spare Parts activity to ensure parts availability to ensure service exchange and warranty parts procedures are adhered to. Manage the wo...