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Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations: Performance Metrics (among others): Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.
About the Role
Job Summary
Manage the operations ensuring the results of the
metrics set by the clients.
- Scorecard (Client)
- Quality
- Adherence
- Turn Times
- Throughput
Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
- Ensures Qualfon complies with the internal metrics:
- Manpower Utilization (Internal Productivity)
- Attrition
- Production (hours)
- Others
- Forecasts account...
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