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About the Role
Drive customer satisfaction as a skilled Technical Support Manager. Oversee technical support processes, ensuring swift resolutions and a collaborative remote team environment.
In this strategic role, you'll manage support engineers within a SaaS setting, focusing on improving service quality and team productivity. You’ll address complex escalations and enhance operational workflows while fostering a community-driven culture. Your leadership will be central to maintaining strong client relationships through effective support solutions.
Key Responsibilities: • Lead and develop the technical support team • Manage escalations and provide direct support • Own SLAs and refine support processes • Collaborate with Engineering and Product teams • Implement quality assurance programs for service improvement
Requirements: • 2+ years managing technical support in a SaaS context • 7+ years of technical troubleshooting experience • Proven leadership in customer-facing env...
In this strategic role, you'll manage support engineers within a SaaS setting, focusing on improving service quality and team productivity. You’ll address complex escalations and enhance operational workflows while fostering a community-driven culture. Your leadership will be central to maintaining strong client relationships through effective support solutions.
Key Responsibilities: • Lead and develop the technical support team • Manage escalations and provide direct support • Own SLAs and refine support processes • Collaborate with Engineering and Product teams • Implement quality assurance programs for service improvement
Requirements: • 2+ years managing technical support in a SaaS context • 7+ years of technical troubleshooting experience • Proven leadership in customer-facing env...
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