Manager of IT Support

Job Summary

The Manager of IT Support leads the desktop support team and oversees daily IT support operations to ensure reliable technology services across the organization. This role manages endpoint lifecycle operations, technical support processes, IT service delivery, and team performance while maintaining high service standards and collaborating with stakeholders to improve technology solutions and operational efficiency.

Duties and Responsibilities

• Lead and supervise the Desktop Support team.
• Provide coaching, mentoring, and performance management for IT support staff.
• Manage daily IT support operations and prioritize service requests.
• Oversee the lifecycle management of desktops, laptops, and endpoint devices.
• Ensure endpoint devices meet security, configuration, and compliance standards.
• Maintain accurate hardware inventory and coordinate equipment refresh cycles.
• Develop and im...