Manager of Customer Experience Communications

Lead impactful communication initiatives for customer service at Canadian Tire in Calgary, AB. This hybrid position integrates community goals with operational strategies over a 12-month contract.
In your new role as Manager for In-Store Communications, you'll enhance customer satisfaction through strategic communication planning. Collaborate with diverse stakeholders to influence employee performance and customer engagement, leveraging your 5+ years of experience in communications or retail settings. Your insights will shape both customer experience and community impact initiatives.
Key Responsibilities:
• Execute in-store communication strategies driving brand alignment
• Optimize processes in customer service operations
• Analyze performance data to initiate improvements
• Oversee vendor relationships and messaging tools
• Partner on fundraising initiatives to meet community goals
Requirements:
• Minimum 5 years in customer experience roles
• Strong com...