Manager - Last Mile Operations

The Senior Manager – Last Mile Operations will be responsible for overseeing end-to-end e-commerce logistics operations, ensuring operational efficiency, service excellence, profitability, and customer satisfaction. The role involves managing large-scale delivery operations, capacity planning, rider management, client coordination, operational performance, and process optimization to support business growth and operational stability.

Key Responsibility Areas

1. Operations Management

• Lead and manage daily e-commerce logistics operations across assigned regions/projects.
• Ensure smooth execution of last-mile delivery operations while maintaining service quality standards.
• Monitor operational KPIs including SLA adherence, delivery success rate, rider productivity, and order fulfillment timelines.
• Develop and implement operational strategies to improve efficiency and scalability.

2. Capacity Planning & Wo...